Home

:

  Turbo Kits

:

  Video Links

:

  Customer Pics

:

  FAQ

:

  Order

:

  Link Partners

:

  Contact Us

:

Return Policy

Return Policy

HOW DO I RETURN A PRODUCT

If you need to return a product, please call us at 505-220-2988 within 30 days of receiving your order. We will issue a Return Merchandise Authorization (RMA) number which is required to process your return. Products should be shipped back to us via UPS, FedEx, or USPS with a tracking number and insurance. All returned items must be in new condition and in the original packaging. If we sent the incorrect product or it is defective and you contact us within the 30 days of receiving your order back here we will replace the product and/or process your return free of charge. If you are returning for any other reason you are responsible for all return shipping charges and a 20% restocking fee will apply in to Continental USA customers. Outside the USA and International customers will pay an additional 10% above that 20% for the extra time and effort to process your return, extra insurance, extra time involved and dealing with any customs issues. Please check all parts for damage or defect when you receive your order and prior to installing or using the item.

NON-RETURNABLE PRODUCTS

The following items will not be accepted as returns. Tuners and tuning devices, opened clutches (removed from original packing), opened or installed Turbo Kits, Turbos, Waste Gates, Intercoolers, and Blow off Valves, non-defective items that have been installed, gift certificates, fuel pumps, fuel injectors, nitrous kits, shocks, struts, engine components. Issues with these items must be taken up directly with the manufacturer whose warranty applies (copies available at their respective web sites.

There are no returns on custom kits or work complete based on a owners given dimensions


WARRANTY POLICY

TurboHorsePower Products offers a manufacturer’s warranty against defects and failure. A TurboHorsePower warranty on all coated products that we manufacture and deliver for specific periods depending upon the manufacturer typically two year cosmetic warranty to the original purchaser, and limited lifetime warranty on rust through. Contact us at 505-220-2988 for further warranty information.

DISPUTE RESOLUTION

All parties agree that any unresolved disputes cannot result in litigation, but will only be resolved by binding arbitration in Bernalillo County, New Mexico, USA 87108. TurboHorsePower will choose the arbiter due to the complexity of the issues involved i.e. installation methods, client knowledge, manufacturing knowledge, automotive knowledge, industry knowledge, tuning knowledge, etc.

Thank you,

TurboHorsePower

 

 

Top

Copyright 2005 - 2008 Turbo Horsepower.com.  All rights reserved.